Problem:

The PDF of my form/memo shows “Signed in APE Mobile” instead of a signature. How can I display the signature as an image?

Cause:

Microsoft Word’s merge fields contain information that controls what the output into the PDF will look like. That information is hidden within the merge field. Since signature fields contain an image (instead of text), their merge fields need to be modified. If that isn’t done then the output shows “Signed in APE Mobile” when a signature is present.

Resolution:

We recommend using the APE Add-in, if possible, because if you insert signature merge fields using the Add-in then it automatically sets up the merge field.

If you don’t use the Add-in then there are 2 ways to adjust the merge field:

1)

  1. Right-click on the signature merge field and choose “Toggle Field Codes”.
  2. doing that once reveals its hidden information; doing it again will revert back to the normal display.
  3. Amend the code to read {MERGEFIELD Image:Signature}
  4. When finished, right click the field and choose ‘Update field’ from the menu

2)

  1. Right-click on the signature merge field
  2. Select ‘Edit field’
  3. Change the Field name to ‘Image:Signature’
  4. Click ‘OK’ (the change should now be reflected in the document)

More information:

Tip: you can toggle field codes on/off for the entire DOCX by doing "Select All" and then key combination SHIFT+F9. That allows you to see where underlying problems lie in many fields, such as in tables.

Also see:

http://support.apemobile.com/faqs/templates/merge-fields-displaying-incorrect-data

http://support.apemobile.com/user-guides-reference-manuals/templates/inserting-merge-fields-into-word-windows

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